Policies and Procedures

By continuing to use this website, purchasing with us, getting treatments with us you agree

to these terms of use which state that the information provided is for general use and may

change without notice. The website and it’s content are not guaranteed to be accurate or

error-free, and any use of the information is at your own risk. It is your responsibility to

ensure that the products, services, and information on the website meet your specific needs.

Throughout the site, the terms “we”, “us”, “our”refer to Timeless Aesthetics Face and Body

Sculpting.

In order to ensure the best possible outcome and safety for all clients, we here at Timeless

Aesthetics Face & Body Sculpting emphasise the importance of providing all necessary

information and having realistic expectations regarding treatments. The client must

acknowledge and accept the risks associated with all treatments, as well as the potential for

differing results based on individual anatomy and lifestyle. It is the client's responsibility to

understand and comply with the terms and conditions outlined by the facility.

Timeless Aesthetics has the right to determine the suitable treatments for clients and hold

the right to refuse treatment to our discretion.

It is crucial for individuals to disclose any known allergies and pregnancy status when

purchasing skincare products or services to ensure the safety of the client and avoid any

potential adverse reactions. It is understandable that allergies or adverse reactions can

manifest at any time and should be handled with caution. It is your responsibility to contact

the clinic on 0452 337 117 if any reaction occurs as soon as possible.

In case of any medical care needed. It is important to be aware that you are responsible for

covering all expenses.

The exchange and refund policy states that only faulty products, as determined by the

company, are eligible for exchanges or refunds within 30 days of receipt. Items must be

returned in their original condition and packaging. Refunds will be issued after inspection of

the product, and exchanges will be for items of equal or lesser value. Customers are

responsible for shipping costs and stocking fees. Damaged products returned may result in

no refund.

Prepaid packages, in-clinic treatments, products, services, memberships, or vouchers are

non-refundable including due to reasons such as change of mind, loss of voucher, or

relocation and cannot exceed be used past the expiry date.

Booking fees are taken upon bookings to secure your appointment and are non refundable

within any time.

We kindly ask for a 48-hour notice for any cancellations or rescheduling of appointments to

avoid the forfeiture of the booking fee. While we empathise with unexpected situations, our

policy remains firm and non-negotiable under any circumstances. It is the client's

responsibility to familiarise themselves with our policies prior to making a booking with us.

If running late we may have to customise your appointment to fit within the entail treatment

time frame.

By booking with Timeless Aesthetics Face & Body Sculpting you are consenting to our

policies and procedures.